At Fixel ("we," "our," or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile service management platform designed for repair shops and service centers.
By using our Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Personal Information
When you register for an account, we collect:
Full name and email address
Phone number for account verification
Shop/business name and details
Password (encrypted and securely stored)
Business Data
As you use our platform, we store:
Mobile device repair records and service history
Customer information (names, phone numbers, device details)
Dealer and supplier contact information
Product inventory data and expense records
Financial information (billing amounts, payment records)
Generated receipts, invoices, and reports
Backup and restore data
Technical Information
We automatically collect:
IP address and browser information
Device type and operating system
Usage patterns and feature interactions
Login timestamps and session data
Error logs and performance metrics
3. How We Use Your Information
We use the collected information to:
Provide and maintain our service management platform
Process your subscription payments and manage billing
Send important notifications about your account and subscriptions
Generate business reports and analytics for your shop
Provide customer support and technical assistance
Improve our platform features and user experience
Send WhatsApp notifications (with your consent)
Backup and restore your business data securely
Comply with legal obligations and prevent fraud
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers: With trusted third-party services like Razorpay for payment processing
Legal Requirements: When required by law, court order, or government regulations
Business Transfers: In case of merger, acquisition, or sale of our business
Consent: When you explicitly agree to share information with specific parties
5. Data Security
We implement robust security measures to protect your information:
SSL/TLS encryption for data transmission
Secure password hashing and storage
Regular security audits and updates
Access controls and authentication protocols
Automated backup systems with encryption
Monitoring for unauthorized access attempts
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. After account termination, we may retain certain information for legal compliance, fraud prevention, and business records for a period not exceeding 7 years.
7. Your Rights
You have the right to:
Access and download your business data
Update or correct your account information
Delete your account and associated data
Opt out of promotional communications
Request data portability and export
Withdraw consent for data processing (where applicable)
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: