Terms and Conditions

1. Introduction

Welcome to Fixel, a comprehensive mobile service management platform designed for mobile repair shops and service centers. These Terms and Conditions ("Terms") govern your use of our website, mobile application, and services (collectively, the "Service") operated by Fixel ("we," "us," or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Service Description

Fixel provides a mobile device repair and service management platform that enables businesses to:

• Track and manage mobile device repairs and service records
• Generate professional bills, receipts, and invoices
• Manage customer and dealer relationships
• Track product inventory and business expenses
• Monitor business analytics, dashboard metrics, and performance
• Backup and restore business data securely
• Send automated notifications and WhatsApp messages
• Access different subscription tiers (Basic, Gold, Premium)

3. Subscription Plans

Fixel offers various subscription plans with different features and limitations:

4. Payment Terms & No Refund Policy

Payment processing is handled through secure third-party payment gateways including Razorpay. By making a payment, you agree to their terms and conditions as well.

5. User Responsibilities

You agree to use the service responsibly and comply with all applicable laws and regulations.

6. Data and Privacy

Your privacy is important to us. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your data.